Terms and Conditions (T&C)

AELOX – Version December 2025 (based on Swiss law)

1. Scope of application

1.1 These Terms and Conditions apply to all orders placed via the AELOX online shop by customers with a residential or delivery address in Switzerland or abroad.
1.2 By placing an order, the customer accepts the version of these Terms and Conditions valid at the time of ordering.
1.3 Deviating terms and conditions of the customer shall only apply if expressly accepted by AELOX in writing.
1.4 For international deliveries, these Terms and Conditions apply subject to mandatory statutory provisions and customs regulations.

2. Contracting party & conclusion of contract

2.1 The purchase contract is concluded with: AELOX Sportswear, Hueber Rebgarten 5, 8590 Romanshorn, Switzerland.
2.2 Product presentations are non-binding and constitute an invitation to place an order only.
2.3 Adding items to the shopping cart does not constitute a binding order.
2.4 A binding contract is only concluded once the customer clicks “Confirm and Pay” during checkout.
2.5 After completing the order, the customer receives an order confirmation by e-mail, which constitutes acceptance of the contract.

3. Prices & payment terms

3.1 All prices are stated in Swiss francs (CHF) and exclude shipping costs.
3.2 Price changes and errors are reserved and may occur at any time without prior notice.
3.3 Accepted payment methods include:

Credit cards (e.g. Visa, Mastercard)
TWINT
Other payment methods displayed during checkout
3.4 Payments are processed in accordance with the terms of the respective payment service providers.
3.5 Orders are processed and shipped only after full payment has been received.

4. Shipping & delivery

4.1 No minimum order value.
4.2 The shipping costs are borne by the customer. Orders with a total value of at least CHF 69.– are shipped free of charge within Switzerland.
If a partial return is made at a later date and the final order value therefore falls below CHF 69.–, AELOX reserves the right to deduct the regular shipping costs in the amount of CHF 9.– from the refund.
4.3 Switzerland: Delivery usually takes 2–5 working days after receipt of payment.
4.4 Delays caused by third parties are possible; customers will be informed accordingly.
4.5 Customers are responsible for providing correct delivery and e-mail addresses; AELOX assumes no liability for delays or non-delivery due to incorrect information.
4.6 If delivery cannot be completed due to incorrect information or absence, AELOX may charge additional costs.

International shipping

4.7 Delivery to selected neighboring countries: Italy, Germany, France and Austria.
4.8 International shipping costs are weight-based and calculated automatically at checkout.
4.9 International delivery times are generally 5–14 working days, depending on destination and shipping process.
4.10 Customs duties, import taxes or VAT may apply and are to be borne by the customer, where applicable.
4.11 The 14-day right of withdrawal also applies to international orders unless legally restricted. Return shipping costs and risks are borne by the customer.
4.12 Hygiene items (e.g. underwear) and discounted items are excluded from exchange unless otherwise agreed in writing. Size exchanges are only possible subject to availability.

5. Right of withdrawal

5.1 Customers have the right to withdraw from the contract within 30 days of receiving the goods without giving reasons.
5.2 The withdrawal must be declared in writing by e-mail to [your e-mail address].
5.3 Return shipping costs are borne by the customer.
5.4 The right of withdrawal does not apply to:

Hygiene-sensitive products (e.g. underwear)
Reduced or clearance items
5.5 For excluded items, a size exchange may be offered if the desired size is available.

6. Returns & refunds

6.1 Returns are only accepted if items are unused, unworn, unwashed and returned in their original packaging.
6.2 Refunds are issued after inspection of the returned goods.
6.3 No refunds are granted for worn, washed, damaged or improperly returned items.
6.4 Orders that have already been shipped cannot be cancelled.

7. Retention of title

7.1 Goods remain the property of AELOX until full payment has been received.
7.2 In the case of payment by invoice or installments, ownership is transferred only after full settlement.

8. Defects & complaints

8.1 Obvious defects must be reported immediately, but no later than 24 hours after receipt, including photos, by e-mail to info@aelox-sportswear.com.
8.2 Complaints submitted later will not be considered.
8.3 No liability is assumed for damage caused by improper handling or care contrary to care instructions.

9. Liability

9.1 AELOX is only liable in cases of intent or gross negligence.
9.2 Liability for indirect damages, consequential damages or loss of profit is excluded.

10. Newsletter

10.1 Customers may voluntarily subscribe to the AELOX newsletter.
10.2 Unsubscription is possible at any time via the link provided in each newsletter e-mail.

11. Data protection

11.1 AELOX treats personal data confidentially and in accordance with applicable data protection laws.
11.2 Further details are provided in the privacy policy on the website.

12. Applicable law & jurisdiction

12.1 Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
12.2 The place of jurisdiction is the registered office of AELOX unless mandatory law provides otherwise.

13. Materials, allergies & care instructions

13.1 Materials and compositions used are listed for each product in the online shop.
13.2 Customers are responsible for checking material information before purchase, especially in case of known sensitivities or allergies.
13.3 AELOX assumes no liability for allergic reactions or health issues caused by the stated materials.
13.4 Care instructions:

Wash inside out
Max. 30 °C on a gentle cycle
Do not use fabric softener
Do not tumble dry
13.5 AELOX is not liable for damage caused by improper washing or drying; no replacement or refund will be granted.

14. Vouchers & discounts

14.1 Vouchers are valid only during the specified promotion period.
14.2 Cash payout or retroactive application is excluded.
14.3 Vouchers cannot be combined.

15. Pre-orders & delivery delays

15.1 Pre-orders may involve extended delivery times (information provided in the shop).
15.2 AELOX assumes no liability for delays caused by suppliers, customs or force majeure.

16. Product presentation

16.1 Product images shown on the website are for illustrative purposes only. Color deviations between images and the actual product may occur and do not constitute a defect.
Such deviations may result from lighting conditions, image processing or individual screen settings (e.g. brightness, contrast, color saturation).
AELOX assumes no liability for such technical or display-related deviations where legally permissible.

17. Transport damage

17.1 Any transport damage must be reported directly to the delivery service upon receipt.
17.2 AELOX will assist by providing the necessary documentation for claims.

18. Amendments to the Terms and Conditions

18.1 AELOX reserves the right to amend these Terms and Conditions at any time.
18.2 The version valid at the time of ordering shall apply.

19. Severability clause

19.1 Should any provision be invalid, the remaining provisions shall remain effective. The invalid provision will be replaced by one that comes as close as possible to the original intent.

20. Environment & packaging

20.1 AELOX is committed to environmentally friendly packaging and sustainable shipping.
20.2 Customers are encouraged to dispose of packaging materials responsibly.

21. Product reviews

21.1 Customers may submit reviews after purchase.
21.2 AELOX reserves the right to remove inappropriate content without providing reasons.

22. Customer account

22.1 Customers may create a password-protected customer account.
22.2 Customers are responsible for keeping their login details confidential.

23. Use of customer content

23.1 By tagging @aelox.sportswear on social media, customers agree that AELOX may share this content.
23.2 This consent may be revoked at any time in writing.

Effective from: December 2025